Enterprise-grade Security & Compliance

Your healthcare data is protected by industry-leading encryption, strict access controls, and comprehensive compliance standards including HIPAA and ABDM.

HIPAA Compliant
SOC 2 Type II
Data Residency in India
ABDM Ready
99.99% Uptime SLA
0 Data Breaches Recorded
AES-256 Encryption Standard
TLS 1.3 Data In Transit
24 / 7 Security Monitoring

The Pillars of our Trust Center

Infrastructure & Uptime

Built on highly redundant cloud infrastructure to ensure your hospital never experiences downtime.

  • 99.99% Guaranteed SLA Uptime
  • Geographically redundant daily backups
  • Automated disaster recovery protocols

Data Protection

Your patients' health data is cryptographically secured, ensuring total privacy at all times.

  • AES-256 encryption at rest
  • TLS 1.3 encryption in transit
  • Anonymized database masking for testing

Access & Identity

We ensure that only authorized personnel can access sensitive records.

  • Granular Role-Based Access Control (RBAC)
  • Mandatory Multi-Factor Authentication (MFA)
  • Detailed audit logging of all data access

Regulatory Compliance

We meet and exceed the strictest healthcare data processing standards globally and locally.

  • Full HIPAA Compliance
  • ABDM (Ayushman Bharat Digital Mission) Ready
  • GDPR Data Processing alignment

Military-grade encryption at every layer

Patient records are the most sensitive data your hospital holds. ZenoHosp encrypts everything — at rest, in transit, and in backups — using standards that meet global healthcare regulations.

Data at Rest AES-256-GCM
Data in Transit TLS 1.3
Database Backups AES-256 Encrypted
Key Management Envelope Encryption
Key Rotation Automatic — 90 Days
Data Residency India (Mumbai / Chennai)
Backup Frequency Daily — 30 Day Retention
Minimum TLS Version TLS 1.2 enforced
Data Flow — How your records are protected
Browser / App
HTTPS enforced, HSTS headers
↓ TLS 1.3 encrypted
ZenoHosp Application Server
RBAC auth check, audit log written
↓ Internal TLS + service auth
Encrypted Database
AES-256-GCM at rest, India region
↓ Encrypted backup daily
Geo-Redundant Backup
AES-256 encrypted, 30-day retention

Granular role-based access control

Not everyone in your hospital should see everything. ZenoHosp's RBAC system lets you define exactly what each role can view, create, edit, or approve — down to individual module and field level.

  • Pre-built roles for Doctors, Nurses, Pharmacists, Lab Technicians, Billing Staff, and Admins
  • Custom role builder — create granular permission sets for any workflow
  • Mandatory Multi-Factor Authentication (MFA) for all admin accounts
  • Session timeout and concurrent login controls
  • Full audit trail — every record access, edit, and approval is logged with timestamp and user ID
  • IP allowlist for restricting access to hospital network only
Role Hierarchy — Access Levels
Hospital Admin
Full system access, user management
Doctor / Consultant
Own patients, EMR, prescriptions, lab orders
Nurse / Ward Staff
Vitals, nursing notes, medication schedule
Billing Staff
Invoices, payments, insurance claims only
Read-Only / Auditor
View reports, no create/edit/delete
Full Access
Module Access
No Access

Responsible Disclosure Policy

We take every security report seriously. If you discover a vulnerability in ZenoHosp, please report it privately to our security team. We commit to acknowledging all valid reports within 48 hours and to keeping you informed throughout our resolution process.

security@zenohosp.com

Frequently Asked Questions

Is ZenoHosp HIPAA compliant?

Yes, ZenoHosp is fully HIPAA compliant. We enforce strict data access controls, audit logs, and data encryption to ensure patient health information (PHI) is always protected.

Where is patient data stored?

All ZenoHosp data for Indian hospitals is stored locally within geographically redundant data centers in India, ensuring strict compliance with local data residency laws.

Is ZenoHosp ABDM ready?

Yes, ZenoHosp is completely aligned with the Ayushman Bharat Digital Mission (ABDM). We integrate seamlessly with the ABHA ecosystem.

How is medical data encrypted?

We utilize AES-256-GCM encryption for all data at rest, and TLS 1.3 for all data in transit. Encryption keys are rotated automatically every 90 days using envelope encryption with a dedicated key management service.

What happens in the event of a data breach?

ZenoHosp has a documented Incident Response Plan. In the event of a confirmed breach, we notify affected hospital administrators within 72 hours, provide a full incident report, and cooperate fully with regulatory authorities as required under Indian data protection law.

Can we get a Data Processing Agreement (DPA)?

Yes. We provide a standard DPA with all enterprise contracts. It covers lawful basis for processing, sub-processor obligations, data subject rights, and deletion/return of data on contract termination. Contact our legal team to request a copy.

How often is patient data backed up?

Automated backups run daily with a 30-day rolling retention window. All backups are AES-256 encrypted and stored in a geographically separate data center within India. Backup restoration is tested monthly as part of our disaster recovery drills.

Is ZenoHosp ISO 27001 certified?

We are currently pursuing ISO 27001 certification. Our security controls, risk assessments, and operational procedures are already aligned with ISO 27001 requirements. In the meantime, we can provide our security architecture documentation and control mapping on request.

Can access be restricted to the hospital's internal network?

Yes. Enterprise plans support IP allowlisting, which restricts login attempts to specified IP ranges — typically the hospital's internal network or VPN. This is configurable per user role, allowing clinical staff to log in only from within the facility while management can access remotely.

Need our full Security Whitepaper?

We understand that enterprise procurement requires deep technical validation. Speak directly with our security engineering team for a comprehensive breakdown of our architecture.

Contact Security Team