Past Incidents
June 20, 2026
Delayed SMS/WhatsApp Notifications
Resolved: Our third-party SMS provider experienced an upstream routing issue causing a delay of up to 15 minutes for appointment reminders. Service was fully restored.
May 05, 2026
ABDM Sync Timeout
Resolved: The NDHM gateway was temporarily unreachable, causing timeouts when generating ABHA IDs. We implemented a queue mechanism to automatically retry failed syncs once the gateway came back online.
April 14, 2026
Elevated Latency in Pharmacy POS
Resolved: We identified an indexing issue in the drug master database causing slow barcode scans. A patch was deployed and scanning times have returned to normal (<100ms).
March 02, 2026
No incidents reported.
All systems operated normally.